Utvidet returrett til 31. januar 2024

Service Mindset

- 6 mindsets to lead a high-performing service team

Om Service Mindset

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works. Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high-performing service culture where customer loyalty is constantly increasing.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9780648662624
  • Bindende:
  • Paperback
  • Sider:
  • 192
  • Utgitt:
  • 25. februar 2020
  • Dimensjoner:
  • 207x139x19 mm.
  • Vekt:
  • 220 g.
  • BLACK NOVEMBER
Leveringstid: 2-4 uker
Forventet levering: 23. november 2024

Beskrivelse av Service Mindset

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works.
Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.
In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high-performing service culture where customer loyalty is constantly increasing.

Brukervurderinger av Service Mindset



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