World of Difference

In "A World of Difference", cultural intelligence (CQ) will emerge as an increasingly powerful driver of performance and profits. Companies and organisations with cultural intelligence benefit from increased innovation and creativity, access to new markets, the attraction and retention of top global talent and a better bottom line.

Filled with a mix of anecdotes drawn from the author's personal experiences, and research-driven insights, this fascinating book is written for employees working in global teams, and for managers, human resource professionals and leaders of global companies seeking to minimise the risks and unlock the strategic potential of cultural diversity. Readers will learn how to develop their own cultural intelligence and that of their workforce, as well as best-practices for managing and leading effectively across cultures.

Felicity Menzies is an authority on cultural intelligence, diversity and inclusion in the corporate environment. As the Head of Private Bank, Westpac, in Singapore, Felicity led a culturally diverse team of bankers serving a multinational client base. She is an accredited facilitator with the Cultural Intelligence Centre and the founder and principal consultant at Culture Plus Consulting.