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Customer Experience Management: Enhancing Experience and Value through Service Management

Om Customer Experience Management: Enhancing Experience and Value through Service Management

Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9781465241078
  • Bindende:
  • Paperback
  • Sider:
  • 420
  • Utgitt:
  • 17. juli 2014
  • Utgave:
  • Dimensjoner:
  • 192x236x25 mm.
  • Vekt:
  • 762 g.
  Gratis frakt
Leveringstid: 2-4 uker
Forventet levering: 27. desember 2024
Utvidet returrett til 31. januar 2025

Beskrivelse av Customer Experience Management: Enhancing Experience and Value through Service Management

Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.

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