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Harvard Business Review on Increasing Customer Loyalty

Om Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9781422162521
  • Bindende:
  • Paperback
  • Sider:
  • 240
  • Utgitt:
  • 12 April 2011
  • Dimensjoner:
  • 143x210x16 mm.
  • Vekt:
  • 230 g.
Leveringstid: 2-4 uker
Forventet levering: 26 oktober 2024

Beskrivelse av Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

Brukervurderinger av Harvard Business Review on Increasing Customer Loyalty



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