Likeable Social Media, Third Edition: How To Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing On All Social Networks That Matter

Harness the power of social media to attract new customers and transform your business!

More than three billion people are now on social media. If youΓÇÖre not in the social media marketing game, youΓÇÖre not in the game at all. From one of the worldΓÇÖs leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting & retaining loyal customers through smart, savvy social media engagement.

This updated edition of the bestselling classic is packed with expert advice and new case studies that demonstrate the latest best practices. YouΓÇÖll find critical information about new and relevant social media platforms, such as Snapchat, along with updated tools, and tactics around video, mobile, paid media, and data; and need-to-know insights into existing platforms/content, including Instagram, LinkedIn and Facebook stories.

Likeable Social Media shows you how to:
ΓÇóEngage customers and crowdsource innovation online
ΓÇóCreate content that resonates with consumers and provides value
ΓÇóIntegrate social media into the entire customer experience
ΓÇóEffectively deal with criticism and negative feedback on social media
ΓÇóGrow your audience across social channels, and much more