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Loyalty Schemes in Retailing

- A Comparison of Stand-alone and Multi-partner Programs

Om Loyalty Schemes in Retailing

To test the impact of stand-alone vs. multi-partner programs on customer loyalty, management interviews were conducted and a survey with 1,150 German customers of two fuel station chains was carried out. Stand-alone programs were found to excel at generating behavioral and attitudinal loyalty, as well as positive word-of-mouth.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9783631638804
  • Bindende:
  • Paperback
  • Sider:
  • 291
  • Utgitt:
  • 25 november 2013
  • Utgave:
  • Dimensjoner:
  • 210x150x16 mm.
  • Vekt:
  • 388 g.
  Gratis frakt
Leveringstid: 2-4 uker
Forventet levering: 10 oktober 2024

Beskrivelse av Loyalty Schemes in Retailing

To test the impact of stand-alone vs. multi-partner programs on customer loyalty, management interviews were conducted and a survey with 1,150 German customers of two fuel station chains was carried out. Stand-alone programs were found to excel at generating behavioral and attitudinal loyalty, as well as positive word-of-mouth.

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