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The Power of Customer Misbehavior

- Drive Growth and Innovation by Learning from Your Customers

Om The Power of Customer Misbehavior

To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.

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  • Språk:
  • Engelsk
  • ISBN:
  • 9781349467792
  • Bindende:
  • Paperback
  • Sider:
  • 192
  • Utgitt:
  • 1. januar 2014
  • Utgave:
  • 12014
  • Dimensjoner:
  • 140x216x0 mm.
  • Vekt:
  • 454 g.
  Gratis frakt
Leveringstid: 2-4 uker
Forventet levering: 22. januar 2025

Beskrivelse av The Power of Customer Misbehavior

To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.

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